Pre-Shipment Quality Inspection Program

A Proposal for Alpha RV

Alpha RV | Initial Two Units — Inspection Standard, Pre-Shipment Inspection, Rectification Verification

2 Units
USD 3,500 Stage 1
For Review
Dear Ricky,

Thank you for the detailed brief and for the time you gave Nick on the call. Our proposal for the inspection of the first two Alpha RV units is set out below.

Executive Summary

Hervey Bay Caravans is launching Alpha RV as an Australian caravan brand, with the first two units nearing completion in Shandong Province. The objective of this engagement is to confirm that what leaves the factory is what was ordered, and to ensure anything wrong is identified and corrected while the units are still in China and the balance is still unpaid.

The Alpha RV inspection checklist already covers the right ground. The first task is to develop it into a working inspection standard, giving every line item a measurable acceptance criterion, a defined test method and a defect classification, so that a Pass or a Fail is a matter of documented evidence rather than opinion. That standard is then applied on site, unit by unit, with photographic evidence throughout.

C2W acts as Alpha RV's appointed representative at the factory. We are independent of the manufacturer, appointed by you and reporting to you. The standard we build belongs to Alpha RV and applies to every unit produced from this point forward, at this factory or any other.

01 — Recommended Structure

Recommended Structure

The engagement is structured in two stages, with one optional addition. The second stage is charged only if it is actually required.

StagePurposeTrigger
Stage 1Build the Alpha RV inspection standard and carry out the on-site pre-shipment inspection of both unitsConfirmed now
Stage 2Liaise with the factory on rectification and return to site to verify the corrected items before releaseOnly if a return visit is required
OptionalFactory capability and quality system audit of the manufacturing partnerYour decision, can be added to the same trip

Fixing the standard before attending site is what makes the inspection defensible. Without measurable criteria, a defect becomes a matter of debate with the factory. With them, it becomes a matter of record.

02 — Stage 1: Inspection Standard and Pre-Shipment Inspection

Stage 1: Inspection Standard and Pre-Shipment Inspection

2.1 Alpha RV Inspection Standard

The eight-stage checklist Alpha RV has prepared is developed into a working inspection document covering:

A measurable acceptance criterion for every line item, so a Pass or a Fail is evidenced rather than judged
Defect classification as critical, major or minor, with the consequence of each defined, including which defect classes stop a shipment
A defined test method for every functional item, covering water pressure and leak checks, hot water, gas soundness check, 12V and 240V circuits, solar and battery system, air conditioner, diesel heater, reverse camera, lighting, and coupling and brake function
A photographic evidence schedule, so every unit is documented consistently and comparably
A defect register format carrying corrective action, responsibility and re-inspection status against each item
The acceptance and sampling approach for line items where sampling is appropriate, applied to ISO 2859-1

This document is issued to Alpha RV and belongs to you. It is reusable for every future unit and every future factory.

2.2 Specification Verification Pack

Before attending site we consolidate the documents the units will be verified against: the purchase order and agreed specification, model specification sheets, appliance and component schedules, and the specification your Australian approval is being granted against. Anything ambiguous or contradictory is raised with you and clarified with the factory in advance of the inspection rather than argued during it.

2.3 On-Site Pre-Shipment Inspection, Both Units

A C2W quality engineer attends the factory and inspects both units against the agreed standard. The inspection covers:

Chassis, drawbar, suspension, brakes, wheels and running gear
Body construction and structural assembly as far as accessible on a completed unit
Exterior panels, paint and finish, windows, doors, hatches, seals, awning, checkerplate, lighting and decals
Interior cabinetry, benchtops, flooring, bed, table, fittings and appliance installation
Electrical system, including battery, solar, 12V and 240V circuits, power outlets, lighting, air conditioner, diesel heater and reverse camera
Plumbing and gas installation, including pressure and leak checks, hot water, tanks and outlets, toilet, shower and cooktop
Static roadworthiness checks, including wheel torque, tyre pressures, brake adjustment, coupling and trailer plugs
Cosmetic inspection and overall presentation
Verification of component markings, ratings and appliance model numbers against the specification

Functional testing is carried out on all systems and appliances that can be operated at the factory. Photographic and video evidence is recorded throughout. Findings are walked through with factory management on site before we leave, so the corrective action conversation starts immediately rather than after the report lands.

2.4 Inspection Report and Defect Register

A separate written report is issued for each unit within 3 working days of the site visit, containing:

The full photographic record against the inspection standard
A defect register with every item classified critical, major or minor
The corrective action required against each defect
A clear recommendation on whether the unit should be released for shipment
Any observations relevant to your Australian compliance documentation
03 — Stage 2: Rectification Liaison and Re-Inspection

Stage 2: Rectification Liaison and Re-Inspection

Charged only if a return site visit is required. Where defects are identified in Stage 1, this stage covers:

Direct liaison with the factory on the corrective action plan and timescales
Review of the factory's rectification evidence as work is completed
A return visit to site to physically verify the rectified items
A close-out report and a shipment release recommendation

If the factory rectifies everything and can evidence it to our satisfaction without a second visit being necessary, you do not pay for one. This stage is invoiced on your instruction to proceed, not before.

04 — Optional: Factory Capability and Quality System Audit

Optional: Factory Capability and Quality System Audit

Recommended, not required. Alpha RV intends to build a range of around six models with this manufacturing partner. An independent audit gives you a clear view of the factory before that commitment deepens, covering:

Factory scale, layout and operating condition
Production processes, equipment and process capability relevant to caravan build
Capacity, staffing and management structure
Incoming material, in-process and final inspection controls
Traceability, batch control and non-conformance handling
Verification of the certification evidence the factory presents
Overall suitability as a long-term Alpha RV manufacturing partner

The audit report includes photographic evidence, identified risks and recommended corrective actions. Where it is taken alongside the Stage 1 inspection it is completed on the same trip, with no additional travel cost.

05 — Timing and Sequencing

Timing and Sequencing

Two sequencing points materially affect the value of this engagement.

Inspect before the balance is paid

The inspection needs to take place before the balance payment is released and before the units are cleared for shipment. Once the balance has been paid, the ability to have defects rectified at the factory's cost largely disappears. Once the units are on the water, the realistic options reduce to rectification in Australia at your own cost or a warranty claim against the factory from the other side of the world.

Our recommendation is to book the inspection window as soon as your approval position is clear, and to sequence the balance payment after our release recommendation has been issued.

What cannot be verified on a completed unit

On a unit that is already built and lined out, anything closed up inside the structure is inaccessible. Wall and roof framing, insulation, and concealed wiring and plumbing routing behind linings cannot be directly inspected once the interior is fitted.

We will inspect everything that is accessible, note anything visible that suggests a concern behind a lining, and record explicitly what could not be inspected and why. On future builds an in-process inspection at the framing and services stage closes that gap entirely, and we would recommend that for your next order.

06 — Commercial Schedule

Commercial Schedule

All fees are fixed and quoted in USD. They are inclusive of inspector travel, accommodation and all on-ground costs for one factory location. There is no day rate, no travel surcharge and no expenses claim to settle afterwards.

ServiceFee (USD)
Stage 1: Inspection standard, specification verification pack, on-site pre-shipment inspection of both units, and a written report and defect register per unit3,500
Stage 2: Rectification liaison, return site visit to verify corrected items, close-out report and shipment release recommendation. Charged only if a return visit is required.1,750
Optional: Factory capability and quality system audit950
Further return visit, where the factory fails to rectify at the second attempt1,450 per visit

Where the optional audit is taken on the same trip as the Stage 1 inspection, it carries no additional visit cost. Invoices are issued in USD by China 2 West Services Ltd.

07 — Payment Terms

Payment Terms

StageFee (USD)Payment Trigger
Stage 13,500Payable on confirmation, before the inspection is scheduled
Stage 21,750Invoiced on your instruction to proceed with the return visit
Optional factory audit950Payable on confirmation, decided at any point before travel is booked

Payment is made by bank transfer against C2W invoices. Bank details are issued on the invoice itself from a china2west.com address and nowhere else.

08 — Scope Boundaries and Compliance Position

Scope Boundaries and Compliance Position

The boundary of this engagement on compliance matters is set out below.

What we are not

C2W is not an approval or certification body. We do not issue Australian Design Rule compliance, we do not hold or apply for RVSA approvals, we cannot enter a vehicle on the Register of Approved Vehicles, and we do not certify gas installations to AS/NZS 5601.1 or electrical installations to AS/NZS 3000. Those approvals sit with the approval holder and with licensed Australian certifiers.

What we do on compliance

Narrower, and at this point in the process more useful. We verify that the units physically built match the specification your approval is being granted against, and we flag visible non-conformities on the items that can be checked at the factory:

Lighting and reflector type, position and function
Coupling, safety chains and breakaway system installation
Tyre, rim and axle ratings against markings and against the specification
Identification and mass plate data, and secure vehicle identification marking
Gas and electrical installation workmanship against the specified layout
Appliance and component models against the agreed schedule

Where Alpha RV supplies specific ADR clauses or measurable criteria, we inspect against those clauses directly and report against them item by item.

Specific exclusions
Gas and electrical: we carry out functional checks and witness and record the factory's own test results. We do not issue a certified gas soundness or electrical compliance test.
Welds and structure: visual assessment only. No non-destructive, destructive or laboratory testing. We do not certify weld integrity or structural load ratings.
Road testing is not possible at a factory. Brake adjustment, wheel torque and coupling function are checked statically.
Laboratory testing and third-party certification are not included. Where required we coordinate accredited providers such as Intertek, SGS or TUV and manage the process with your approval, quoted separately at the time.
Rectification of manufacturing defects remains the factory's obligation under your purchase contract. Our role is independent verification and evidence.
09 — Assumptions

Assumptions

Alpha RV provides the purchase order, agreed specification, model specification sheets, appliance and component schedules, and any specific ADR clauses or measurable criteria to be inspected against, in advance of the inspection.
Both units are being built at a single factory location in Shandong Province. We understand the manufacturing partner operates from more than one site. If the two units are at different sites, a second visit will be quoted for your approval before anything is committed.
Factory access, cooperation, and the ability to operate systems and appliances during the inspection are subject to the factory's agreement. As Alpha RV's appointed representative we secure this in writing before attending.
The inspection window requires a minimum of 5 working days' notice to schedule.
Reports are issued in English.
Fees assume one C2W quality engineer on site. A second inspector, extended days or expanded product scope would be quoted separately and agreed in advance.
10 — Where This Goes Next

Where This Goes Next

Once the standard exists and the first inspection is complete, ongoing inspection becomes both simpler and cheaper per unit. The standard is built, the factory understands the process, and the same engineer already knows your product.

Indicative ongoing rates, for planning purposes:

ServiceFee (USD)
Pre-shipment inspection, where 2 or more units are inspected in a single visit1,100 per unit
Pre-shipment inspection, single unit visit1,650
In-process inspection at framing and services stage1,650 per visit
Factory audit, additional or repeat950

Wider supplier management, supplier identification and product development are separate engagements, scoped when you are ready for them. At the volumes discussed, our recommendation is to stay on a per-visit basis rather than a monthly retainer until Alpha RV is running consistent monthly production. We will tell you when a retainer starts to make sense for you, rather than sell you one before it does.

11 — Why C2W Group

Why C2W Group

Independent of the factory. We are appointed by Alpha RV, we report to Alpha RV, and we have no commercial relationship with your manufacturer. Independent inspection commissioned by the buyer is the only version of independent inspection that means anything.
Directly employed inspectors, not a freelance pool. Our quality engineers are C2W staff based across China. The same engineer will own the Alpha RV account and build real knowledge of your units, your factory and your expectations, which is exactly the consistency you asked for.
We run our own factory. Shield Works, our IP-secure precision manufacturing facility in Zhuhai, is certified to ISO 9001, ISO 45001 and ISO 14001 by BSI. We assess factories from inside a manufacturing operation, not from a checklist.
Recognised inspection standards. Our inspectors apply ISO 2859-1, the recognised international standard for acceptance sampling, and report in a format written for decisions rather than for filing.
Assembled product experience. Extensive work across automotive components, mechanical and electromechanical assemblies and multi-system builds, where the discipline is the same as yours: verify the build against a defined standard, evidence it, and hold the factory to correction before shipment.
21 years in China, British owned and western managed. Over 20,000 projects delivered and a 150-strong China team of engineers, sourcing specialists and quality control staff. Ranked in the top three British companies in China in 2024.
12 — Recommended Next Step

Recommended Next Step

Confirm Stage 1 and we will begin work on the inspection standard immediately, in parallel with your approval process, so the standard is agreed with you and the factory is briefed before the units are ready for inspection. That sequencing matters, because it means no time is lost once your approval lands.

Two things are needed to start:

The factory name and site address for these two units, so we can confirm the single-site assumption and schedule the visit
The specification and purchase order documents the units will be verified against, plus any specific ADR clauses you want inspected against

Whether the optional factory audit is included can be decided at any point up to the booking of travel.

The objective here is not simply to inspect two caravans. It is to make sure the first two units of your own brand leave China right, and to put a standard in place that holds every unit after them to the same line.

Warm regards,
Mark Jacobs
CEO, C2W Group / Shield Works
China 2 West Services Ltd  |  china2west.com  |  shieldworksmfg.com