C2W Group — Ongoing China Sourcing and Supply Chain Engagement for Complete Construction

01 — Background

Background

Complete Construction is an Auckland based specialist construction and fit-out company. The business covers hospitality, healthcare, retail, and commercial fit-out across the New Zealand market, with established commercial customers and a recurring procurement requirement for joinery board materials, cabinetry hardware, hospitality FF&E, and broader construction materials sourced into Auckland.

Complete Construction is seeking an ongoing China sourcing and supply chain partner to deliver a consistent monthly procurement flow of approximately one 40ft container into Auckland, with annual procurement value in the USD 1 to 2 million range and scope to grow as the supply chain matures. The procurement programme is documented in a 75 item specification sheet across seven material categories with NZ compliance benchmarks referenced throughout.

This proposal sets out the commercial and operational structure for an ongoing engagement between Complete Construction and C2W Group. The engagement is built around a dedicated bilingual project manager in our Zhuhai operations team, a monthly engagement fee covering the full operating model, and a transparent open FOB execution fee on production orders placed through C2W.

02 — Engagement Summary

Engagement Summary

The engagement runs as a single ongoing monthly programme. The monthly engagement fee covers a dedicated bilingual project manager in our Zhuhai operations team and the full ongoing operating model: sourcing of new items, supplier qualification, sample programme management, production order management, QC scheduling, container consolidation, freight booking, and supplier performance management. The work mix in any given month is whatever Complete Construction's procurement programme requires.

The monthly engagement fee is loaded for the first three months to reflect the higher initial workload as the supplier base is established. From Month 4 onwards the fee settles to the standard ongoing rate, which includes sourcing of up to 8 new SKUs per month at no additional cost on a permanent basis.

Production orders placed through C2W Group attract a transparent open FOB execution fee. Factory FOB pricing and the C2W execution fee are shown separately on every invoice for full transparency.

Component	Scope	Fee (USD)
Monthly Engagement Fee, Months 1 to 3	Dedicated bilingual PM and full operating model. Front-loaded workload reflecting the initial supplier base establishment across the current specification scope.	$7,500 per month
Monthly Engagement Fee, Month 4 onwards	Dedicated bilingual PM and full operating model. Standard ongoing rate. Includes sourcing of up to 8 new SKUs per month at no additional cost throughout the engagement.	$5,000 per month
Sourcing Cadence Uplift (where requested)	Where Complete Construction requests sourcing of more than 8 new SKUs in any given month, the monthly engagement fee uplifts to the higher cadence rate for the duration of the higher cadence period, by mutual agreement.	$7,500 per month for the period
Production Execution Fee	Applied to factory FOB pricing on all production orders. Factory FOB and execution fee shown separately on every invoice.	7.5% open FOB ($325 minimum per order)

03 — Approach

Approach: Steady Sourcing Cadence and Ongoing Operating Model

The engagement runs at a steady sourcing cadence throughout, paced against Complete Construction's confirmed priority sequence. Items move through the standard sourcing process of RFQ, supplier identification and qualification, sample programme, and supplier lock. Items are progressed in the priority order Complete Construction confirms at engagement kickoff and updates as the engagement evolves.

Months 1 to 3 run at a higher cadence to establish the supplier base across the current specification scope, with an indicative target of 15 to 25 items moving through the sourcing process per month. The higher monthly engagement fee in this period reflects this front-loaded workload. The first production orders typically place from Month 2 to 3 onwards as the earliest supplier locks confirm, with operations work building progressively from that point.

From Month 4 onwards the engagement settles to the standard monthly fee, which includes sourcing of up to 8 new SKUs per month at no additional cost. This cadence is maintained for the full duration of the engagement: it covers ongoing completion of the original specification, replacement or alternate sourcing where required, and item additions to the procurement programme over time. The dedicated PM and operating model also handle production order management, supplier management, QC scheduling, container consolidation, and freight booking across whatever is in production at the time.

Where Complete Construction requests a higher sourcing cadence in any given month, beyond the standard 8 SKU allowance, the monthly engagement fee uplifts to the higher cadence rate for the duration of the higher cadence period. This is confirmed by mutual agreement at the point of request. The mechanism gives Complete Construction the option to accelerate when commercially needed without changing the underlying engagement structure.

04 — Scope

Scope: Three Sub-Programmes

The engagement covers ongoing China sourcing and supply chain management across three sub-programmes. All three sub-programmes are in scope within the engagement from day one. The current specification scope is described below as the starting point of the engagement. Item additions, alternates, and ongoing scope evolution are part of the standard operating model.

Sub-Programme A: Joinery Board Materials and Cabinetry Hardware

Ongoing sourcing and supply chain management of joinery board materials and cabinetry hardware. The current specification scope covers a 75 item starting list across seven sections:

Plywoods and panel substrates (bending ply, MDF in standard, MR, FR and ultralight grades, particleboard, marine ply, birch ply, poplar core, Gaboon, Euro poplar, pre-finished, HPL faced, bamboo, NZ radiata, LOSP and H3.2 treated, fire rated, oversized sheets)

Laminates and decorated boards (Melteca-pattern LPL on multiple substrates, white and black melamine, hi gloss, HPL sheet and pressed panels, compact laminate, acrylic and PET faced MDF, super matte melamine, black and colour core MDF)

Timber veneers and veneer panels (American White Oak, European White Oak, Shonoki/Sen, Walnut, raw veneer leaves, veneer on plywood)

Edgebanding (PVC, ABS, laser edge, timber veneer)

Standard cabinetry hardware (hinges, mounting plates, drawer runners 45kg and 65kg, metal drawer systems, slim profile drawer systems, lift systems, shelf supports, push-to-open catches, connecting hardware, handles and profiles)

Premium cabinetry hardware (Blum-pattern equivalents covering Clip Top hinges, Movento runners, Legrabox and Tandembox drawer systems, Aventos lift systems, Tip On, Orga/Ambia drawer inserts)

Additional cabinetry materials (cast acrylic sheet, aluminium composite panel, solid surface, hardboard backing, thin MDF and HDF, exterior grade MDF)

Action required from Complete Construction at engagement kickoff: confirm a priority ranking across the seven sections so the C2W team can begin sourcing in the right order. High volume repeat items (MR MDF E0, white Melteca, standard drawer runners, standard 110 degree soft close hinges) are likely candidates for early sourcing rounds, but the priority call sits with Complete Construction and can be updated as the engagement evolves.

Sub-Programme B: Hospitality FF&E

In scope within the engagement from day one. Covers furniture, casegoods, and fixtures sourcing for Complete Construction's hospitality fit-out commissions. Items are added to the sourcing queue alongside Sub-Programme A items and progress through the standard sourcing cadence in Complete Construction's confirmed priority order. The standard sourcing allowance (up to 8 new SKUs per month from Month 4 onwards) applies across all three sub-programmes without distinction.

Sub-Programme C: Misc Construction Materials

In scope within the engagement from day one. Covers tiles, laminate flooring, and other construction materials sourcing. Items are added to the sourcing queue alongside Sub-Programmes A and B and progress through the standard sourcing cadence in Complete Construction's confirmed priority order. The supplier base for tiles and flooring is different from Sub-Programmes A and B, which means initial supplier qualification rounds in this sub-programme draw on separate parts of the C2W sourcing network.

05 — Engagement Deliverables

Engagement Deliverables

Per Item Locked

Two to four candidate factories identified and capability vetted per item

NZ specification compliance verified at supplier level: formaldehyde emission class (E0/E1), moisture resistance certification, fire performance rating where specified, AS/NZS standards confirmation where relevant

MPI biosecurity capability confirmed at supplier level for timber-based products: heat treatment to 56°C core temperature for 30 continuous minutes or fumigation with ISPM 15 marking on all timber packaging

Sample requested from preferred supplier and shipped to Auckland for Complete Construction sign-off

FOB cost, MOQ, and lead time confirmed

Supplier locked once Complete Construction signs off on the sample and confirmed FOB

Across the Engagement

Single named bilingual project manager in our Zhuhai operations team as the day-to-day point of contact

Weekly progress update across all active items and orders

Monthly summary report covering orders placed, items in production, items shipped, items landed, and supplier performance flags

Direct supplier and sample coordination throughout, removing day-to-day supplier liaison from Complete Construction's workload

Pre-shipment QC inspections on agreed orders before container loading

Container consolidation at the Shield Works facility in Zhuhai or at the supplier export port

Freight booking to Auckland, with freight options presented for approval per container

Supplier performance management, including reorder lead time tracking and supplier substitution where performance falls below required standards

06 — Sourcing Risk Callouts

Sourcing Risk Callouts

Across the 75 item specification, certain items face structural sourcing risk from China. Complete Construction's previous experience and the sophistication of the specification sheet means we believe in flagging these transparently rather than discovering them through failed sample rounds. None of these items are excluded from scope. All can be progressed within the engagement, with the trade-offs noted.

Item / Category	Sourcing Risk
Genuine Baltic Birch plywood	China produces birch-faced plywood typically with a poplar or hardwood core. Full birch construction (Baltic birch as specified in the architectural sense) is sourced from Russia, Belarus, or Finland. We will source the best China-available equivalent and flag where the specification calls for genuine Baltic.
Tricoya and acetylated exterior MDF	Tricoya is a patented modified MDF with no direct China equivalent. We can identify and qualify alternative exterior-grade modified MDF options for Complete Construction evaluation, but the product cannot be sourced like-for-like.
Genuine Blum hardware (Clip Top, Movento, Legrabox, Aventos, Tip On)	Blum drilling patterns can be matched by China sourced equivalents (DTC, GTV, King Slide, and others). Soft close action consistency, tolerance precision, and the architectural warranty position will not match Blum exactly. Substitution decisions sit with Complete Construction on a per-project basis, particularly where an architect has specified Blum by name.
Solid surface (Corian, HiMacs, Staron)	China produces acrylic solid surface to comparable performance specifications. Brand substitution requires Complete Construction sign-off where the architect has named the product. Branded product cannot be sourced under the original brand name.
American White Oak, European Oak, Walnut veneers	Raw veneer leaves originate from the source country (USA, Europe). China-pressed veneer panels use raw veneer that is typically imported into China then pressed. Sourcing through China gives access to the panel pressing economics but does not change the raw veneer source. Grain matching and grade specification require careful sample iteration.
Melteca colour and finish matching	Melteca colours can be matched to within commercially acceptable Delta E tolerances by quality Chinese melamine producers, but each colour requires an iterative sample sign-off process. Some niche Melteca colours, especially within the Puregrain and Organic ranges, may require longer sample iteration cycles than standard white and black.
NZ Group 1S fire rated MDF	A smaller pool of Chinese suppliers carries certified Group 1S fire performance to AS/NZS testing standards. Available, but supplier shortlist is narrower than for standard MR MDF.
MPI biosecurity (IHS 155.02.06) capability	Heat treatment and ISPM 15 marking are well established in larger Chinese export-focused suppliers. Smaller specialist suppliers without existing NZ export experience may need to be qualified through their certification chain before first shipment. This affects timeline rather than feasibility.

These callouts will be reflected in the per-item supplier shortlists as those items come into priority for sourcing. Where a substitution decision is needed, we will present the trade-off to Complete Construction with options before progressing.

07 — Commercial Terms

Commercial Terms

The fee schedule below covers the monthly engagement fee, the production execution fee, and the supporting separately charged items. The structure is designed to be transparent, predictable, and to keep the commercial economics clear as the procurement mix evolves through the engagement.

Trigger	Fee
Monthly Engagement Fee, Months 1 to 3	$7,500 USD per month
Monthly Engagement Fee, Month 4 onwards	$5,000 USD per month, including sourcing of up to 8 new SKUs per month
Sourcing Cadence Uplift (Month 4 onwards)	$7,500 USD per month for any month where Complete Construction requests sourcing of more than 8 new SKUs, by mutual agreement, for the duration of the higher cadence period
Production Execution Fee	7.5% open FOB on factory pricing, minimum $325 per order
QC inspections (per man-day, onsite)	$300 to $400 USD plus travel expenses
Factory audits (per audit)	$600 to $750 USD plus travel expenses
Factory sample costs	At cost plus 7.5% to cover inland freight, handling, and bank transfer charges
Sample shipping to Auckland (consolidated where possible)	At cost plus 7.5% to cover inland freight, handling, and bank transfer charges
Freight to Auckland (per container or shipment)	At cost, pass-through with receipts

Notes on the Fee Schedule

Monthly engagement fee

The monthly engagement fee covers a dedicated bilingual PM in our Zhuhai operations team and the full ongoing operating model, including sourcing of new items, supplier management, sample programme work, production order management, QC scheduling, container consolidation, and freight booking. The work mix in any given month varies according to Complete Construction's procurement programme. The fee covers the resource and the operating model, not a defined work mix.

Months 1 to 3 fee

The first three months are loaded at $7,500 USD per month to reflect the higher initial workload as the supplier base is established across the current specification scope. The first production orders typically place from Month 2 to 3 onwards as the earliest supplier locks confirm.

Month 4 onwards fee

From Month 4 the engagement fee settles to $5,000 USD per month. This fee includes sourcing of up to 8 new SKUs per month at no additional cost throughout the engagement, on a permanent basis. The included sourcing allowance applies whether Complete Construction is completing the original specification scope, adding new items to the procurement programme, requalifying alternates, or extending into Sub-Programmes B or C.

Sourcing cadence uplift

Where Complete Construction requests sourcing of more than 8 new SKUs in any given month, the monthly engagement fee uplifts to $7,500 USD for the duration of the higher cadence period, by mutual agreement at the point of request. The fee reverts to $5,000 USD per month once the higher cadence period concludes. This mechanism allows Complete Construction to accelerate sourcing throughput when commercially needed, on the same rate structure used in Months 1 to 3.

Production execution fee

A transparent 7.5% fee applied to factory FOB pricing on every production order managed within the engagement. A minimum execution fee of $325 USD per order applies to cover the operational coordination on smaller single-item orders. Factory FOB pricing and the C2W execution fee are shown separately on every invoice.

QC inspections and factory audits

Onsite QC inspections and factory audits are quoted and charged separately at the rates above. Complete Construction approves each inspection or audit in advance. Where multiple QC checks can be combined at a single supplier or consolidated at container loading, they are batched to minimise travel cost.

Factory samples and shipping

Factory sample fees and sample shipping costs are charged at cost plus 7.5% to cover inland freight, handling, and bank transfer charges associated with procuring and moving samples within China. Samples are consolidated into single shipments to Auckland where possible to minimise cost.

Freight to Auckland

Container freight from China to Auckland is passed through at cost with supporting receipts. Freight quotes are sourced and presented for Complete Construction's approval per shipment, including comparison of routing options and Chinese export ports (Shenzhen, Guangzhou, Ningbo, Shanghai).

Engagement currency

All fees and invoices are denominated in USD. Where Complete Construction prefers to settle in NZD, foreign exchange is at Complete Construction's bank rate on the day of settlement.

08 — Payment Terms

Payment Terms

Stage	Fee	Payment Trigger
Month 1 Engagement Fee	$7,500 USD	Payable on engagement commencement
Months 2 to 3 Engagement Fee	$7,500 USD per month	Payable in advance at the start of each month
Month 4 onwards Engagement Fee	$5,000 USD per month	Payable in advance at the start of each calendar month
Sourcing Cadence Uplift Months	$7,500 USD per month for the period	Confirmed by mutual agreement at point of request, payable in advance at the start of the uplift period
Production Execution Fee	7.5% open FOB, $325 minimum	Invoiced alongside each production order placement
QC inspections, audits, samples, freight	Per schedule above	Invoiced monthly with supporting receipts

Payment is made against C2W Group invoices by bank transfer. Monthly engagement fees are invoiced in advance at the start of each calendar month. Production execution fees are invoiced alongside each production order placement. Pass-through items are invoiced monthly with supporting receipts.

09 — Operating Model

Operating Model

The engagement is structured to give Complete Construction a single accountable China operations partner across the entire procurement programme. The operating model removes day-to-day supplier coordination from Complete Construction's workload and provides a single point of contact for all categories regardless of how many factories sit behind them.

What Complete Construction Receives

Dedicated bilingual project manager. A named project manager in the C2W Zhuhai operations team manages the engagement from day one. There is one point of contact in China for supplier communications, order management, quality coordination, and programme updates. Full English communication throughout.

End-to-end supplier management. C2W manages the supplier relationship, production scheduling, and day-to-day communication across every supplier behind the procurement programme. Complete Construction has one point of contact and does not need to manage supplier relationships directly.

Sample programme coordination. Sample requests issued to supplier shortlists, sample receipt and inspection at the Zhuhai facility, consolidation into single shipments to Auckland for Complete Construction sign-off, iteration cycles managed end-to-end.

NZ compliance qualification at supplier level. Each supplier is qualified for the relevant NZ compliance requirements before lock: formaldehyde emission class, moisture resistance, fire performance where specified, MPI biosecurity treatment and ISPM 15 capability on timber-based products. Certification documents are obtained at supplier level and retained on file.

Pre-shipment QC inspections. Agreed orders receive a dedicated onsite QC inspection before container loading. Smaller orders are quality-checked at the consolidation stage in the Shield Works Zhuhai facility.

Container consolidation. Production from multiple suppliers is consolidated at the Shield Works Zhuhai facility or at the supplier export port, with unified loading planning, export documentation, and shipping coordination to Auckland.

Freight and logistics coordination. Freight booking, container consolidation, export documentation, and shipping coordination through to the agreed Auckland port. Complete Construction's customs broker handles New Zealand import clearance and MPI inspection from the port.

Transparent commercial reporting. Factory FOB pricing and C2W execution fee shown separately on every production invoice. Weekly progress updates and monthly summary reports throughout the engagement, with photo and video evidence of production progress and quality checks as appropriate.

10 — Outside Scope

Outside Scope

The following are not included in the engagement scope:

New Zealand customs clearance, MPI biosecurity clearance, and onshore delivery to Complete Construction warehouse or site. These remain the responsibility of Complete Construction's New Zealand customs broker as the importer of record.

NZ Building Code consent processes, including any consent submissions or compliance certifications that require involvement of a Licensed Building Practitioner or Chartered Professional Engineer in New Zealand. These remain the responsibility of Complete Construction and its NZ consultant team.

Architectural or interior design services. C2W sources to the specification provided. Where substitution decisions are required (e.g. branded hardware substitution), the trade-off is presented to Complete Construction for decision but the architectural specification remains Complete Construction's responsibility.

Onshore NZ logistics, warehousing, distribution, or installation.

Currency hedging or foreign exchange management. All fees are denominated in USD; FX is at Complete Construction's discretion and cost.

11 — Safeguards and Clarifications

Safeguards and Clarifications

Engagement term

The engagement is ongoing and not time-boxed. Either party may pause or terminate the engagement on 30 days written notice. On termination, in-flight production orders are completed to shipment and outstanding monthly engagement fees are settled to the end of the notice period.

Supplier responsiveness and lead times

Supplier identification, sample iteration, and production lead times depend in part on supplier responsiveness and factory production scheduling. C2W will progress sourcing at the agreed cadence from engagement commencement and provide indicative timelines as items enter the sourcing cadence. Where a supplier falls below required responsiveness, C2W will move to an alternative supplier within the qualified shortlist.

Sample iteration cycles

Specifications requiring close colour, finish, or hardware-pattern matching to NZ benchmark brands may require multiple sample iteration cycles before sign-off. This is normal for engagements at this specification level and is built into the monthly engagement workload, not separately charged. Factory sample costs and sample shipping costs are passed through per the fee schedule.

NZ compliance documentation

Certification documents obtained at supplier level (formaldehyde emission test certificates, moisture resistance test results, fire performance test reports, ISPM 15 records) are retained on file by C2W and provided to Complete Construction on request to support any NZ building consent or compliance processes.

Branded product substitution

Where a Complete Construction specification references a named brand (Blum, Tricoya, Corian, HiMacs, Laminex, Melteca) that cannot be sourced as the original brand from China, C2W will present alternative supplier options with the substitution trade-off documented. The substitution decision sits with Complete Construction.

Container shipping schedule

Container shipping schedules from China to Auckland are subject to shipping line availability, port congestion, and seasonal factors outside the control of either party. Freight options and routing are presented for approval per container, with realistic transit estimates at the point of booking.

Engagement fee structure commitment

The engagement fee structure set out in Section 7 is committed for the duration of the active engagement. The monthly engagement fee covers a dedicated PM and the full ongoing operating model. It is not subject to re-pricing based on the work mix in any given period. Variations in the balance of sourcing, supplier management, production order management, QC, or any other workstream within the operating model do not give rise to a fee adjustment in either direction.

Transition from Months 1 to 3 to Month 4 onwards

The transition from the Months 1 to 3 fee to the Month 4 onwards fee is automatic at the start of Month 4. There is no review checkpoint. The engagement is reviewed by mutual agreement periodically through the lifetime of the engagement to confirm the operating model continues to fit Complete Construction's procurement programme. Reviews are operational.

Confidentiality and IP

Complete Construction specifications, supplier identities developed through the engagement, and commercial terms are held in confidence by C2W. The Shield Works facility in Zhuhai operates a documented IP-secure environment. The standard C2W Group confidentiality framework applies to the engagement.

12 — Why C2W Group

Why C2W Group

Western-owned, western-managed sourcing and supply chain group established in 2005, with over 65 years of combined director-level experience operating in China.

Over 20,000 projects delivered since founding, with a 150-strong team in China including sourcing specialists, project managers, and quality control teams.

English-speaking operations team in Zhuhai, with a dedicated bilingual project manager assigned to the engagement from day one.

Documented experience sourcing building materials, joinery panels, hardware, furniture, and tiles across multiple international markets, including markets with strict compliance and biosecurity requirements.

100,000 sq ft IP-secure facility in Zhuhai (Shield Works) supporting multi-supplier container consolidation, unified QC at consolidation, and export coordination.

Full transparent commercial model: factory FOB and C2W execution fee shown separately on every invoice, with no hidden margins or pass-through markups.

Ranked top three British companies in China (2024).

13 — Next Steps

Next Steps

01

Complete Construction reviews this proposal and confirms acceptance of the commercial terms set out in Section 7.

02

Complete Construction confirms priority ranking of the seven Sub-Programme A sections so the C2W team can begin supplier identification on the highest priority section first.

03

C2W Group issues the Month 1 engagement invoice ($7,500 USD), payable on engagement commencement.

04

On receipt of payment and priority ranking confirmation, C2W schedules the engagement kickoff call with the Zhuhai operations team, introduces the named project manager, and confirms the engagement clock start.

05

Engagement progresses through the higher-cadence Months 1 to 3 per Section 3, with weekly progress updates and monthly summary reports throughout. First production orders typically place from Month 2 to 3 onwards as the earliest supplier locks confirm.

06

Automatic transition to the Month 4 onwards fee structure at the start of Month 4. The engagement continues at the standard ongoing rate including the 8 SKU per month sourcing allowance described in Section 7.

This proposal is non-binding at this stage and is intended to give Complete Construction clarity on the engagement scope, the commercial structure, and the operating model. If Complete Construction is happy to proceed, the engagement commences on receipt of the Month 1 engagement fee and priority ranking confirmation.

Best regards,

Mark Jacobs

CEO, C2W Group / Shield Works

May 2026